![]() ![]() "We appreciate the hard work of our caregivers and support staff to follow our routine back-up processes, and we regret any inconvenience this may have caused patients." ![]() They followed these procedures," said spokesperson Bill Gleeson. “Our caregivers and office staff have established and comprehensive processes that they follow when the EHR is offline. Sutter Health released a statement on Thursday, explaining the issue was resolved with a software patch on Monday and patient records were not compromised. "I have been a RN since 2001 and have worked with many different electronic documentation systems. I have never experienced a system crashing like what I heard happened at Eden yesterday," said Eden Medical Center's Kevin Sweat, RN, in the report. If it were not for the nurses going above and beyond, it could have been disastrous," said Beth Sherry, RN, of Alta Bates Summit Medical Center, in the report. Nurses could not determine or administer proper meds when the system failed and the pharmacy backup system failed. "We did not have information on the history of our patients. Sacramento, Calif.-based Sutter Health's $1 billion Epic electronic health record system was inaccessible for part of Monday following a planned upgrade, according to a report from National Nurses United.Ĭlinical staff were unable to access the system across several Sutter facilities in California, including Alta Bates Summit Medical Center facilities in Berkeley and Oakland, Eden Medical Center in Castro Valley, Mills-Peninsula Medical Center in Burlingame, Sutter Delta Medical Center in Antioch and Sutter Tracy (Calif.) Community Hospital, as well as affiliated clinics and physician offices in the region, according to the report.ĭuring the incident, clinical staff was unable to access any patient information stored in the system. Past Issues - Becker's Clinical Leadership & Infection Control.Current Issue - Becker's Clinical Leadership & Infection Control.Becker's Cardiology + Heart Surgery Podcast.Becker's Ambulatory Surgery Centers Podcast.Becker’s Digital Health + Health IT Podcast.Digital Innovation + Patient Experience and Marketing Virtual Event. ![]()
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